Use Cases

Problems we've
solved before.

Real projects across banking, insurance, healthcare, retail, and government — delivered with OutSystems, AI, and automation. No client names, just outcomes.

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Use Cases

From prototype
to production.

Banking OutSystems ODC
Customer Experience

Self-Service Customer Portal

Challenge

A retail bank needed to replace its legacy branch interface with a modern self-service portal — integrated with core banking, KYC, and document management systems.

Solution

OutSystems ODC portal with 3 core banking API integrations, biometric authentication, and a responsive mobile-first UI. Delivered in a single 6-week sprint.

6 wks
Time to production
−61%
Development cost
40k
Daily active users
Insurance Automation AI
Process Automation

AI-Powered Claims Processing

Challenge

An insurer's claims team was manually processing PDF invoices and cross-referencing policy data — a 3-day cycle prone to errors and backlogs.

Solution

LLM-powered document extraction combined with RPA for ERP reconciliation. Automated routing and exception flagging built in OutSystems for operations visibility.

−90%
Processing time
0
Manual errors
8 wks
To full production
Retail OutSystems O11
Systems Integration

ERP Integration Layer

Challenge

A multi-market retailer ran disconnected systems across 12 countries — SAP ERP, local WMS, and e-commerce platforms with no central data layer.

Solution

OutSystems O11 as an orchestration layer over SAP, exposing a unified API for all downstream systems. Real-time inventory sync, order routing, and BI dashboards.

12
Markets unified
Real-time
Inventory sync
8 wks
Delivery
Healthcare OutSystems ODC AI
Patient Experience

Private LLM for Clinical Documentation

Challenge

A hospital group wanted AI-assisted clinical note summarisation, but could not send patient data to external cloud providers due to GDPR and national health regulations.

Solution

On-premise open-source LLM deployment with HL7/FHIR integration. AI assistant embedded inside the existing OutSystems clinical portal — fully air-gapped.

100%
On-premise, GDPR
−70%
Documentation time
10 wks
Deployed
Government OutSystems O11 Automation
Legacy Modernisation

Citizen Case Management System

Challenge

A public agency operated a 15-year-old case management system with no mobile access, manual workflow steps, and a growing backlog of citizen requests.

Solution

Phased OutSystems O11 modernisation: wrap existing back-end APIs, automate 8 core workflows, and deliver a mobile-responsive portal — without a full rewrite.

Faster case processing
99.9%
Uptime SLA
12 wks
Full rollout
NGO AI OutSystems
Operations Platform

AI Copilot for Field Operations

Challenge

An international NGO coordinated volunteer missions and resource logistics across 30 countries using spreadsheets and email — causing delays and coordination failures.

Solution

OutSystems operations portal with an embedded AI copilot for resource matching, mission briefing generation, and supply chain visibility. Multi-language, offline-capable.

30
Countries deployed
Coordinator efficiency
10 wks
Time to launch
Travel & Airline OutSystems O11
Customer Platform

Scalable Booking & Loyalty Portal

Challenge

A travel operator's booking portal couldn't scale to peak demand, causing outages during promotional periods, and had no integration with its growing partner network.

Solution

Rebuilt on OutSystems O11 with cloud-native scalability, 6 partner API integrations, and a loyalty programme module. Peak load tested to 500k concurrent users.

500k
Concurrent users
0
Peak outages
6
Partner integrations
Finance Automation OutSystems
Business Intelligence

Real-Time Financial Reporting Platform

Challenge

A financial services firm produced monthly management reports manually — a 5-day process involving 8 analysts, multiple spreadsheets, and high error risk.

Solution

Automated data pipeline with OutSystems as the orchestration layer over accounting and ERP systems. Real-time dashboards with drill-down and automated PDF export.

5 days
→ 20 minutes
−100%
Manual steps
Real-time
Data refresh
Telco OutSystems ODC AI
Internal Tooling

AI-Assisted Field Engineer Portal

Challenge

A telecoms operator's 2,000 field engineers used paper work orders and had no mobile access to technical documentation, causing repeated site visits and delays.

Solution

Mobile-first OutSystems ODC app with offline capability, AI-powered technical document search (RAG over internal knowledge base), and automated work order management.

2k
Engineers on day 1
−40%
Repeat site visits
Offline
Capable
Your project

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